Are you a current VM broadband customer? You may need the forgotten password link. Then follow the instructions here.
(One step is missing at the moment. You should also check the filter rules for anything suspicious.)
If you still have trouble, let us know, the Forum Team (VM employees) can assist you with regaining access to your VM account and email mailbox.
If you are not a VM customer, the Forum Team can only arrange to delete the orphan email address and mailbox. https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073/
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Thanks for your post and welcome to our community.
Have you been able to have a look at what MissPasko has advised above, it is all correct and should help you get back into your email account.
Just so you know you do need to be an active Virgin Media Broadband customer, if you do cancel your services then the email service would cease within 90 days.
Please let us know when you've tried the above and if you need further assistance.