Ntl world email problem

[Ashburnian]

As stated, no longer receiving these either on desktop or Apple iPad. Anyone been able to solve this, I have looked at comments on here but been unable to resolve this.

[jpeg1]

What message do you get when your email app tries to connect? 

Can you connect to the webmail server using a browser?

When you sign in to MyVirginmedia, is your email address listed? 

[Ashburnian]

thanks, no messages just nothing incoming, the email address is still showing in my Virgin media as a second email address and I’ll also check if any show in the my Virgin media email page. Sorry I’m not very tech savvy to understand some of the questions.

[Ashburnian]

To clarify, it looks like it is only the desktop, not receiving the ntl address mails.

[jpeg1 · Accepted solution]

That's good news. I'd suggest you re-install the NTL connection settings on the desktop.