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bobtudd321
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Ntl world email locked out

My secondary ntlworld email account was locked two days ago and I don't know when it'll be unlocked. Apparently it needs some technician to do this. Calling Virgin Media has been no help at all - they changed password of the wrong email on two occasions and then the third time they told me they weren't allowed to or couldn't unlock it?

This situation is hopeless. I have many important emails about meetings and events that will have been sent to me and I need access to them.

Can you help at all please!!!

Thanks

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Zak_M
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Re: Ntl world email locked out

Good morning @bobtudd321

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your NTL world email address. 

 

Are you able to let me know if you are currently a virgin media customer ?

 

Kind regards,

Zak_M

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