Virgin Media Community

[Carrla]

Since VM updated the email a short time ago, I cannot access old emails from pre 2012  

I always used my emails to keep files safe, 

there-are a couple of emails I need to access because of an old complaint. Is there any way of doing this?

I am annoyed that VM did not let anyone know this would happen. 

[用心棒 · Accepted solution]

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@Carrla wrote:

Since VM updated the email a short time ago, I cannot access old emails from pre 2012 
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Was not aware of any recent updates. Do you know what these were?

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@Carrla wrote:

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I always used my emails to keep files safe, 
⋮. 

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Acceptable Use Policy | Legal | Virgin Media states it is customer's responsibility to backup their email account data, i.e. do not rely on your email account's mailbox for backups.

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@Carrla wrote:
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there-are a couple of emails I need to access because of an old complaint. Is there any way of doing this?

I am annoyed that VM did not let anyone know this would happen. 

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try the following to located the missing emails in webmail:

In webmail make sure all folders are subscribed to by:

1. select ⚙ > Settings > ▸ Email > Change IMAP subscriptions
2. select ▸ to expand folder views until all are visible
3. confirm that all are folders are selected (☑)
4. select Email (located top left) and then press Ctrl + Shift + R to refresh page
5. check those folders selected in step 4 for the missing emails; in particular [Gmail] folder

If the emails still cannot be located then regrettably they are unrecoverable.

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[Kain_W]

Hi Carrla,

Thanks for your post and welcome to the community.

Apologies for the issues faced with the email @用心棒 helped at all?

Regards,