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Skelly72
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Ntl email

Hi 

my email is saying password is wrong and won’t reload on my phone ....again! 
is this due to the data corruption?

can admin/moderators please help me reset it 

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DJ_Shadow1966
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Re: Ntl email

Hello

What happens when you try and login too https://my.virginmedia.com/my-apps/email/mailbox ?

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Skelly72
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Re: Ntl email

It doesn’t refresh and says there’s an error with passwords 

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Skelly72
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Re: Ntl email

I’ve managed to get back on now but it’s not receiving or sending emails 

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Skelly72
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Re: Ntl email

Hi 

I can do it off this link just not my phone app now 

I’ve been on text message with virgin but to no avail 

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Zak_M
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Re: Ntl email

Good Afternoon @Skelly72 

 

I have just had a quick look into this, I have enabled the mailbox please could you try again? 

 

Kind Regards 

Zak_M

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Skelly72
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Re: Ntl email

Seems to be ok now 

why does it keep doing this

has my account been compromised do you think 

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John_GS
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Re: Ntl email

Can you do a malware scan on all your devices and also change your password to a unique one that you've never used before.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Skelly72
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Re: Ntl email

Getting a bit fed up with this now 

I cannot send emails from my account  

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Alex_RM
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Re: Ntl email

Hi Skelly72,

 

 

Can you please confirm if this is still an issue on the app on your phone, or if you're able to send and receive going directly through webmail?

 

Alex_Rm

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