Virgin Media Community

[Zoew1]

I have not been a customer since moving house nearly 2 years ago (new address not an area you service). We were advised our ntl world email would be shut dow 

In the last few days someone has been using this email to access our info 

We need this email address shut down now please. How do we do this. Were on hold to virgin all day yesterday with no answer and overnight more access has been gained by the hacker

[Anankha]

Hi, I’ve escalated your post so hopefully you should receive an answer soon from VM.

[Natalie_L]

Hi Zoew1, 

Welcome to the Community and thanks for posting.

We can definitely look in to this further for you. 

As I am going to need to ask some account specific question I will pop you over a private message now.

This message will be available via the purple envelope on the top right of this page.

Speak soon,