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Anonymous
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Ntl email password

I use an old ntlworld email address which I want to set up on my new mobile phone but I can't as the password I have which is 10 characters (and is correct) is saying not recognized. When I look in email properties the password is shown as only 9 characters??? 

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Graham_A
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Re: Ntl email password

@Anonymous 

A couple of questions to help with diagnosis.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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David_Bn
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Re: Ntl email password

Thanks for your post @Anonymous, 

 

I can see that you've been able to speak to our team, who have raised a ticket for you 

 

Are you still struggling to access your E-Mail account?

 

Kindest regards,

 

David_Bn

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Anonymous
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Re: Ntl email password

Yes a tech person was meant to ring me back but it has never happened

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Anonymous
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Re: Ntl email password

As I said the real problem is that my password has stopped working so I cant set it up on my phone

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Graham_A
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Re: Ntl email password

@Anonymous Please answer the questions in message 2 of this thread to help with understanding the cause of your issue.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Ashleigh_C
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Re: Ntl email password

Hi there @Anonymous

 

I'm so sorry to see that this has happened, can I just confirm are you a former customer with us and if not how long ago did you leave us? 

 

Thank you.

Ash_C
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