I changed the password where I can see my username and password. But thats the password to enter my virgin media account, which I did change. I can see my email as the primary contact email, but there are no buttons to change it.
Sorry but you have totally confused me there.
If the Ntlworld.com email address is your primary VM email address then the password and sign in details for that email account and your My Virgin Media account will be the same.
Just to confirm we are talking about the same thing and to clarify, here's the "My Profile" page in your My Virgin Media account where you can change the password for your MVM account and your primary email address at the same time,
in this picture the primary email address and MVM username is the "firstname.lastname@example.org" address and the Change button is to the right of the Password line.
That Change button will take your to a screen that allows you to change the password for your My Virgin Media Account and the VM email account with that address at the same time.
In the VM system the My Virgin Media" account and the primary email account share the same username (the primary email address) and the password.
Finally, you also say "To test it I went in my email settings removed my email account and loaded it up again in the hope it would only accept the new password but it's still set on the old one." So what happens if you try to log in to the email account directly on the VM website?
You can do that from here https://mail2.virginmedia.com/ Enter your email address and the old password. Does that allow you in? If that does not work then try the new one.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks