I am a virgin media customer, I also have an ntlworld.com email address that hasn't worked on my virgin media for months. Tried to access it from different devices, but same message pops up.Thanks if there is any help.
Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.
If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111from any other phone and select option 2.For details about how much it costs to call our team from a Virgin Media home phone, visitvirginmedia.com/callcosts. Call costs from other networks and mobiles vary.
Don't think that it's linked to my Virgin media account.
If the Ntlworld email address is on your current VM account you should be able to set and change the password in your My Virgin Media account page.
Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.
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