My wife's ntlworld.com email account has not been working for the last 24 hours on all devices (while mine is still working OK). Trying to access her email via the portal gets the reply:
"Sorry
Your mailbox is not available at the moment.
Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.
If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary."
Is there a particular server outage which affects her account and not mine? If so is it recognized and being fixed?
