Hi guys, I am trying to access my emails for my account however it is the old ntlworld email address and i haven't used it in some time. I am still a virgin media customer and never left. Thanks.
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Is the address definitely linked to your billing account? It would show either on the my profile page (scroll down to my services) , or on the manage accounts tab. See pictures. Once you have webmail access restored, you can decide if you want to set it up on an email client. https://www.virginmedia.com/help/virgin-media-mail-how-to-use-email-with-mail-clients
The password for the primary email address is the same as the billing account password. You can reset the password yourself in the billing account, or use the forgotten password links. https://www.virginmedia.com/help/virgin-media-reset-username-and-password
If you have any problems, please let us know and describe where it is failing. Don't post personal details, just descriptions. Best wishes.
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