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bonzodog25
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NtL world email not working can receive emails but cant send

Hi I have an iphone xr and have always been able to access my email from the mail app. Then last week it just stopped working and said that my password was wrong. I deleted it and readded the account and it is saying "The username or password for imap.virginmedia.com is incorrect"I know the password is correct as I can sign into my laptop with it. Ijust don't know what todonet to solve it

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Tom_F
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Re: NtL world email not working can receive emails but cant send

Hi bonzodog25, thanks for getting in touch - sorry for the delayed response.

 

I'm also sorry to hear you've had problems sending emails from your iPhone. If this is still a problem for you now - are you able to access/send emails via webmail directly (via: https://mail.virginmedia.com)?

 

If so, can you please try resetting the password to something new, then delete/re-add the email account again to see if that helps? Failing that let us know so we can investigate further.

 

Tom

 

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