Not receiving new emails ntlworld

[KFo]

I am suddenly not receiving emails to my ntlworld account, does anyone know if there is an issue? I can't login to my virginmedia as it won't accept the old email address as a login or do a password reset.

Thanks

[David_Bn]

Thanks for your post on our Community Forums @KFo, and a very warm welcome to you!

Sorry to hear of the lack of E-Mails coming into your NTLWorld account.

Can you please confirm if they're coming through when logging into the account via our webmail services?

Kindest regards,

David_Bn

[KFo]

Hi @David_Bn

If I try to login via the Web it says my password is incorrect. Then if I try to do a password re-set it errors and says to use the email address I use to sign in to virgin media (which I believe I am). Thank you

[David_Bn]

Thanks for coming back to me @KFo.

Can you possibly confirm if you're an active subscriber to Virgin Media's services?

Kindest regards,

David_Bn

[KFo]

No we haven't been for around 10 years, but have always used the email address.

[jpeg1]

Then unfortunately your ntl email account has finally been closed, as VM only supports email for broadband customers. 

[Chris_W1 · Accepted solution]

Hi KFo, thanks for the message and welcome to the forums. 

I am sorry to hear that you are unable to access the email and emails only remain active on active account. 

Kind regards, Chris.