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Not receiving emails

Ward48
Joining in

on ‎24-03-2022 18:12

Hello

Following last week's nightmare when our ntlworld email account was hacked we changed our password but our emails are still not being received.  Do you think we  should reset the password again. ? 

Thank you for reading my post, any advice would be extremely helpful.

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Graham_A
Very Insightful Person
Very Insightful Person

on ‎24-03-2022 18:33

@Ward48 

Did you follow all the steps set out in the link I posted in your previous thread?  In particular it is very important that you check via VM webmail settings for any auto forward rules or filters that may be directing incoming email away from your address.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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