Menu
Reply
JuliaS55
  • 5
  • 0
  • 0
Joining in
1,830 Views
Message 1 of 9
Flag for a moderator

Not receiving emails

My partner's blueyonder account can send but not receive emails.  It's been like this since last Friday.  It's the same on webmail so a problem with the server - as I was told this evening, when I spent almost 2 hours on the phone to Virgin Media for support but was eventually cut off as I waited to talk to people in the broadband team - very frustrating!!  

Please could someone from Virgin reply.  

I have re-set the password as I saw in another post that this sometimes resolves the issue but it didn't. 

Any advice welcome.  

0 Kudos
Reply
Graham_A
  • 16.53K
  • 2.32K
  • 7.07K
Very Insightful Person
Very Insightful Person
1,824 Views
Message 2 of 9
Flag for a moderator
Helpful Answer

Re: Not receiving emails

Check the account in VM webmail and go to settings> email>filter rules to check that there aren't any rogue filters on the account.  Also check for any autoforward settings.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
JuliaS55
  • 5
  • 0
  • 0
Joining in
1,808 Views
Message 3 of 9
Flag for a moderator

Re: Not receiving emails

Thank you, Graham! I'm so grateful. I followed your suggestions and indeed there was an auto forward setting to a gmail address. I got rid of it and emails are now being received. It's such a relief to have it working again, especially after 2 wasted hours earlier.
You're a star and definitely a Very Insightful Person!
0 Kudos
Reply
Graham_A
  • 16.53K
  • 2.32K
  • 7.07K
Very Insightful Person
Very Insightful Person
1,806 Views
Message 4 of 9
Flag for a moderator

Re: Not receiving emails

Good news, but for a belt and braces approach follow all the guidance given here:

https://www.virginmedia.com/help/virgin-media-mail-my-email-has-been-hacked

As well as changing the password I would recommend changing the security answers as well.  You should also consider changing the passwords for any linked accounts that may have been compromised by the miscreants who set the autoforward.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
JuliaS55
  • 5
  • 0
  • 0
Joining in
1,793 Views
Message 5 of 9
Flag for a moderator

Re: Not receiving emails

Thanks a lot - I'll do all this tomorrow.
Better safe than sorry!
0 Kudos
Reply
DaveP1950
  • 2
  • 0
  • 0
Joining in
1,569 Views
Message 6 of 9
Flag for a moderator

Re: Not receiving emails

I have the same issue with my blueyonder email since Friday. I have carried out all of the checks as suggested, but to no avail.  I have raised a call with Virgin and am still awaiting a response.

0 Kudos
Reply
Chris_W1
  • 4.06K
  • 185
  • 255
Forum Team
Forum Team
1,541 Views
Message 7 of 9
Flag for a moderator

Re: Not receiving emails

Hi DaveP1950, thanks for the message and sorry to hear that you are having issues with the service, have you now received a response from the call? Have you received any messages from the team which would advise what is causing the issue? Chris 

0 Kudos
Reply
nuttydave
  • 39
  • 0
  • 16
On our wavelength
1,366 Views
Message 8 of 9
Flag for a moderator

Re: Not receiving emails

I am also not receiving email since around the 19/02/21 I haven't contacted support yet. I was being bombarded with email from spam sites about Norton BTC and Mcafee etc then everything stopped I tried sending an email to myself but i get nothing.

0 Kudos
Reply
Chris_W1
  • 4.06K
  • 185
  • 255
Forum Team
Forum Team
1,350 Views
Message 9 of 9
Flag for a moderator

Re: Not receiving emails

Hi nuttydave, thanks for the message. I am sorry to hear that you are having issues with the email service and want to get things resolved for you. Can you confirm if you are still having this issue? Can you update the password and run a virus scan please to see if anything changes? ^CW

0 Kudos
Reply