My partner's blueyonder account can send but not receive emails. It's been like this since last Friday. It's the same on webmail so a problem with the server - as I was told this evening, when I spent almost 2 hours on the phone to Virgin Media for support but was eventually cut off as I waited to talk to people in the broadband team - very frustrating!!
Please could someone from Virgin reply.
I have re-set the password as I saw in another post that this sometimes resolves the issue but it didn't.
Thank you, Graham! I'm so grateful. I followed your suggestions and indeed there was an auto forward setting to a gmail address. I got rid of it and emails are now being received. It's such a relief to have it working again, especially after 2 wasted hours earlier. You're a star and definitely a Very Insightful Person!
As well as changing the password I would recommend changing the security answers as well. You should also consider changing the passwords for any linked accounts that may have been compromised by the miscreants who set the autoforward.
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Hi DaveP1950, thanks for the message and sorry to hear that you are having issues with the service, have you now received a response from the call? Have you received any messages from the team which would advise what is causing the issue? Chris
I am also not receiving email since around the 19/02/21 I haven't contacted support yet. I was being bombarded with email from spam sites about Norton BTC and Mcafee etc then everything stopped I tried sending an email to myself but i get nothing.
Hi nuttydave, thanks for the message. I am sorry to hear that you are having issues with the email service and want to get things resolved for you. Can you confirm if you are still having this issue? Can you update the password and run a virus scan please to see if anything changes? ^CW