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jellielli
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Not receiving emails

Hi

For some odd reason I have stopped receiving emails into my web account and onto my iphone.

Can someone please help?

 

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jellielli
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No Incoming Emails

For the last two days I have not received any incoming emails despite sending one to myself.

Please help!

Thanks

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Graham_A
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Re: Not receiving emails

@jellielli

It may be an indication that your mailbox has been compromised.  Follow all the guidance in this help article: Emails Compromised | Virgin Media

Pay specific attention to section 4 checking for autoforward settings, but also check for Filter rules in the same settings area.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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jellielli
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Re: Not receiving emails

Thank you Graham, I have followed your advice and low and behold a few emails have slipped in!

Maybe more will follow in due course!

Much appreciated.

Jill

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