@dlenn wrote:
They are sent from a no-reply address so having had an experience earlier in the year with a zoom no-reply address email for resetting a password not reaching me I am wondering if it has the same issue.
I remember that Zoom issue from earlier this year. The strange thing was that when I tested it out, Zoom password reset emails were coming through to my Ntlworld email address with no problems. (Sadly, I don't have a Lego account so cannot check this one out.)
Did you ever get a resolution to that Zoom issue? I have just checked that thread and it seems to peter out with no mention of a solution.
My personal advice would be to learn from your two experiences (Zoom & Lego) and that of all the other people who have been posted here with similar issues regarding emails from other organisations not being received in their VM email accounts.
I don't think it's specifically with "noreply@" addresses but VM email does seem to frequently have issues with automated emails such as regular newsletters, transaction confirmation emails and password reset emails. I suspect that VM sets a high bar when it comes to checking the validity of incoming email and that often results in these automated emails getting blocked.
To avoid that annoyance in future you should consider switching to using a non VM email address - at least in conjunction with your other online accounts. The other benefit of switching to a non VM email services is that most offer 2 factor authentication / verification which provides another level of security to your email account.
You could stick with your Ntlworld address for personal emails if you want to but for anything important use your non VM address.
Coenoby
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