Not getting or delayed emails from supermarket

[AnnaT]

Until recently I got confirmation of order emails etc from Sainsburys within minutes but over the last two weeks they have either not come at all or today I received one dated 19th February. I've checked my email address is correct on my account and they can't be blocked as I did get an email today. I also use Ocado and their emails have come through straightaway.                                                    Any help much appreciated as am waiting for several emails to confirm changes.       

[scurtis]

I'm having the same problem. Some emails from Sainsbury are unaffected, but the 'order confirmation' ones are arriving up to two days after they were sent. This has been happening for about two weeks now. Sounds like the same problem that Steve_1953 is having - see "Excessive delays receiving emails" post.

Sue.

[Martin_N]

Hi AnnaT,

Thank you for your post. I'm very sorry to hear about the issues you've been having with your email address. 

Can you confirm the device the email address is signed in on?

Can you confirm the login you're using for the address? I.e Outlook, etc.

^Martin

[AnnaT]

The device I mainly use is my mobile but it's exactly the same on my laptop. I sign in with my ntlworld account. Have no problems with anything else just Sainsburys and started about a week ago. I did update my shop earlier today and got a confirmation several hours later. I just can't understand why there is suddenly a delay as it's been fine for years.

Thanks

[ravenstar68]

@Martin_N 

I was flagging a thread with a similar issue - It looks as if your Mail exchangers are rejecting initial connections in some cases for a number of days.

@AnnaT Can you go into Webmail using you laptop and on one of the affected mails click the menu button and then show original.

If you can paste the source here:

https://mxtoolbox.com/EmailHeaders.aspx

And screenshot the Relay Information - Like this:

Note:  I'm no longer a Virgin Media customer (through circumstances, not choice)  So your list of servers will not be the same as mine.  This will help determine where the problem lies though.

[scurtis]

Sorry for barging in, but as I'm sure this is the same problem, here's the Relay Information for one of my delayed emails:

Hope that helps,

Sue.

[AnnaT]

Header Analyzed
Email Subject:

Delivery Information

Relay Information

Received Delay: 0 seconds

Hop Delay From By With Time (UTC) Blacklist

1	*	mx07-0059c002.pphosted.com 205.220.184.54	mx11.tb.ukmail.iss.as9143.net	ESMTP	2/21/2022 11:00:06 PM
2	0 seconds	smtpclienthelo 212.54.57.78	md5.tb.ukmail.iss.local	LMTP	2/21/2022 11:00:06 PM
3	0 seconds	md5.tb.ukmail.iss.local 212.54.57.78	mc33.tb.ukmail.iss.local	LMTP	2/21/2022 11:00:06 PM

[AnnaT]

ravenstar68 I don't know why this has come out so large but it wouldn't accept it in its original form and this was the only way I could post it. Hope you can get the required information from it.

[AnnaT]

It seems to have sorted itself out now

[AnnaT]

Header Analyzed
Email Subject: Your order has been amended

Delivery Information

• DMARC Compliant
• SPF Alignment
• SPF Authenticated
• DKIM Alignment
• DKIM Authenticated

Relay Information

Received Delay: 61791 seconds

Hop Delay From By With Time (UTC) Blacklist

1	*	gol-production-was-node-sched-i-0fd351c1013bccfe7.production.private 127.0.0.1	gol-production-was-node-sched-i-0fd351c1013bccfe7.production.private	ESMTP	2/22/2022 7:50:31 AM
2	0 seconds	gol-production-was-node-sched-i-0fd351c1013bccfe7.production.private 10.174.30.254	PRODWIN0267.BC.JSPLC.NET 10.174.48.168	Microsoft SMTP Server	2/22/2022 7:50:31 AM
3	1 Second	PRODWIN0267.BC.JSPLC.NET 10.174.48.168	FELTWIN0042.BC.JSPLC.NET 192.168.16.76	Microsoft SMTP Server (TLS)	2/22/2022 7:50:32 AM
4	33 seconds	hybrid.sainsburys.co.uk 109.94.137.90	VE1EUR02FT042.mail.protection.outlook.com 10.152.13.70	Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384)	2/22/2022 7:51:05 AM
5	1 Second	VE1EUR02FT042.eop-EUR02.prod.protection.outlook.com 2603:10a6:20b:b2:cafe::6d	AM6PR08CA0008.outlook.office365.com 2603:10a6:20b:b2::20	Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)	2/22/2022 7:51:06 AM
6	0 seconds	AM6PR08CA0008.eurprd08.prod.outlook.com 2603:10a6:20b:b2::20	CWLP265MB3571.GBRP265.PROD.OUTLOOK.COM 2603:10a6:400:f5::5	Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)	2/22/2022 7:51:06 AM
7	2 seconds	gbr01-lo2-obe.outbound.protection.outlook.com 40.113.11.227	mx08-0059c002.pphosted.com	ESMTP	2/22/2022 7:51:08 AM
8	0 seconds	pps.filterd 127.0.0.1	mx08-0059c002.pphosted.com 8.16.1.2	SMTP	2/22/2022 7:51:08 AM
9	17 hour	mx07-0059c002.pphosted.com 205.220.184.54	mx2.tb.ukmail.iss.as9143.net	ESMTP	2/23/2022 1:00:22 AM
10	0 seconds	smtpclienthelo 212.54.57.69	md5.tb.ukmail.iss.local	LMTP	2/23/2022 1:00:22 AM
11	0 seconds	md5.tb.ukmail.iss.local 212.54.57.69	mc33.tb.ukmail.iss.local	LMTP	2/23/2022 1:00:22 AM