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Jeanybean
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Not been able to login to emails for 5 day

  • Anyone having trouble signing in to emails not been able to do this for 5 days, I've rang they just said not sure when it will be fixed might be 24hrs or 5 days ..?
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MissPasko
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Re: Not been able to login to emails for 5 day

There have been issues for many email addresses in the past week or two. The Forum Team (VM employees) will reach this thread as soon as possible as they work through the board in date order. In the meantime, can you confirm you are a VM broadband customer, and that the email address you are having trouble with is linked to the billing account when you sign in at my virgin media? Don't post your email address or personal details, just facts.

The Forum Team have been advising these first steps:

"Have you changed your password through your online Virgin media account? Also we would recommend doing an anti virus scan on all devices that you are trying to access the impacted email account from.

You may also wish to check your auto forwarding and filter rules which may have been set up in your webmail.

Please try the above first and if you still require further assistance please come back to us and we can assist you further"


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Steven_L
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Re: Not been able to login to emails for 5 day

Hey jeanybean,

 

As @MissPasko asked earlier, can you confirm you are a VM broadband customer, and that the email address you are having trouble with is linked to the billing account when you sign in at my virgin media? Don't post your email address or personal details, just facts.

 

Please could you let us know about this and we can look into your email account and get this issue resolved.  

 

Regards

Steven_L

 

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Jeanybean
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Re: Not been able to login to emails for 5 day

Not be able to log in since the 28th June absolutely disgusting this is my work email, rang VM on couple of occasions but nothing no other correspondence at all, been totally let down by VM 

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Anonymous
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Message 5 of 9
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Re: Not been able to login to emails for 5 day

you shouldn't be using residential services for work.
And you really shouldn't;t be using an ISP email for work that you will lose if you ever have/want to leave VM
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Jeanybean
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Re: Not been able to login to emails for 5 day

That's really helpful thanks

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Gareth_L
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Re: Not been able to login to emails for 5 day

Hi Jeanybean, 

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L
 

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Gareth_L
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Re: Not been able to login to emails for 5 day

Thanks for those details Jeanybean

Can you please run a virus scan on all your devices

Then reset the password you used to something you have not used before 

Then log in and emails should be back 

Gareth_L

Jeanybean
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Re: Not been able to login to emails for 5 day

Thank you for your help I'm all sorted I did what you said and after a few trys it worked 

Kind regards

J

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