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Not been able to access emails for past 6 days.

No email access for 6 days. I have tried accessing via my iPhone, tablet and work laptop. All advise that mailbox is down and to try again in 1 hour. I called VM on Friday who advised it would take up to 48 hours to resolve. I called VM again who suggested there was nothing they could do and that I would not be able to be transferred to a tech team assistant to resolve. My dad has just passed away and needed access to my email account for a variety of reasons. I am so disappointed and disheartened by the lack of clarity and resolve. 

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Re: Not been able to access emails for past 6 days.

Hi Richard,

 

 

Thank you for reaching out to us in our community, I am sorry to hear you have been unable to access your email account  and for your sad news,so I can help with this, I will send you an invite into a private chat, I will send this shortly, please click on the purple envelope to accept.

 

 

Regards

 

Paul.

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