@Serenoo wrote:
I have had virgin email address for many years without virgin broadband, husband still has his working ok, it doesn’t make any sense and moderators are not answering my question.
Ah well, use of any VM branded email addresses are conditional (and always have been) on you being a current VM broadband customer. I fully expect that your husband’s email will also vaporise in the very near future so I would strongly advise him to make steps to backup any messages he wants to keep and make make arrangements to sign up with another email provider and notify his contacts as to the change.
Officially the setup is this, some 90 days after you cease being a VM broadband customer, the email addresses associated with that account should be deleted. However, this doesn’t always happen on this timescale (for whatever reason), leaving the email address working for months of not years. Eventually, however, these ‘orphaned’ or as I like to refer to them as ‘zombie’ accounts, get caught up in a periodic sweep and are unceremoniously deleted!