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Not able to access secondary email account

I have been trying for several weeks at random times to access my other email addy with VM. I keep getting this message:

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

Can anyone please help?

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Re: Not able to access secondary email account

Have you followed the instructions in the message to ring the customer support team?  If so what did they advise you?

The message you are seeing usually means that you mailbox has been locked for some reason either because you have not accessed it for some time or because of a security concern.  You will need to get VM to check the status of the account for you.  Do this either by ringing in or wait here for a Forum Team member to respond.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Re: Not able to access secondary email account

Thanks Graham. I shall give it a go and call them.
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