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Sw96
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No welcome email

I am sick to death of trying to contact virgin. Bad experience before we’ve even became a proper customer. I had received no welcome email so I couldn’t access or register for an online account. I finally got through to them to find out they had made a typo on the email address. They corrected it and said they’d resend all documents (without an account number I can’t do anything). After 4 more attempts at contacting them I have received and heard nothing. 

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Christy_D
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Re: No welcome email

Hi there

I'm happy to have a look for you. I'll send you a Private message to take some more details

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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