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judith3110
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No receipt of welcome gift tv

I had an email on 20 th nov stating free gift from exteris on its way still not recieved please advise

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Megan_L
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Re: No receipt of welcome gift tv

Hi Judith3110, 

Thanks for using the forums to get this issue with your welcome gift looked into, I am sorry if this has been causing some frustration.

Can I ask if you subscribed to this deal through a 3rd party company or website like Price Comparison sites or Top Cashback etc?

Please let me know so I can advise further.

Thanks,

Megan_L

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judith3110
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Re: No receipt of welcome gift tv

Hi

I joined directly through Virgin, spoke to virgin regarding non receipt, and was advised of delay but should be with me by 31st, watch this space, I do not have a lot of confidence after a few broken promises especially as I was advised by customer service that it would be definitely there by yesterday

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Megan_L
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Re: No receipt of welcome gift tv

Hi Judith3110,

Thanks for coming back to me, I am sorry about this experience and we will be happy to help if you still need it after the given time frame. 

Please let us know!

Thanks,

Megan_L 

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