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No passwords accepted

Rosebud91
Joining in

Please help!

I have tried to reset my Virgin email password - it won’t accept any passwords to change it to, so it has not been changed, but it will not accept my old password either so I am locked out. 

Tried the support number online and had the phone put down on me telling me there is not one single person that can help.

This seems to be a common problem looking at previous threads about it - virgin media why aren’t you rectifying this and PLEASE can someone help me get back into my account? 

Please please help. 

2 REPLIES 2

coenoby
Very Insightful Person
Very Insightful Person

@Rosebud91 wrote:

I have tried to reset my Virgin email password - it won’t accept any passwords to change it to, so it has not been changed, but it will not accept my old password either so I am locked out. 


Just to clarify, what do you mean when  you say "it" won't accept any passwords......:was  it :

  • that you could not access the "My Virgin Media" account for the email address to reset the password? If so check the instructions at the end of this post.
  • that you could reach the place to enter a new password but the VM system was reporting the error "you cannot use this password" to any new passwords that you entered?

Coenoby

Just in case you are not aware, here's VM's advice on how to reset the password on an VM email account:

Sign into the "My Virgin Media" account for that email address from this link https://my.virginmedia.com/home/signIn  using your VM email address and existing password.
Once you have signed in click on the "Account settings" tab and then the "Account details" tab. Scroll down that page and you will see a place to edit the password. Change the password to one you have never used before and then sign out. Then leave it at least 30 minutes before trying to access the email account

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.

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Ilyas_Y
Forum Team
Forum Team

Hey @Rosebud91, thanks for reaching out to us and a warm welcome tot he Virgin Media forums. 👋🏼

I'm sorry to hear about the issues you are experiencing with the passwords.
May I ask if you've been able to get anywhere with the advice given on the thread?
Let us know if you still need assistance.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

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