Menu
Reply
Neilski64
  • 5
  • 0
  • 0
Joining in
873 Views
Message 1 of 3
Flag for a moderator

‘No password provided for NTL World’

Hi. Got this message yesterday when trying to load emails. Tells me to go to Mail Account (on my Apple device) and enter a password. The password is showing on the mail account settings, so the device already has the password in place?

any ideas please welcome.

Thanks

0 Kudos
Reply
WelshGasman
  • 172
  • 10
  • 29
Superfast
859 Views
Message 2 of 3
Flag for a moderator

Re: ‘No password provided for NTL World’

Here is my boilerplate reply for this.

Your account will have been locked or disabled more than likely.
They will send you an email about it, but as you have had the account locked/disabled, you obviously will not receive it?

The other week mine was locked for suspicious activity.
The following week it was disabled, and later on in the week it was neither, but required a password change.

You will need to call Virgin and get hold of Email support to get it unlocked or enabled.

I suspect they will be pretty busy due to all these accounts being locked/disabled regularly, so you might wait a while, but you do need to speak to a human being.

There is a sticky about this as the first thread, that does state you can do it from your account, by changing the password?

If you do call Virgin, apparently you have to wait 10 mins to access your mail?, I waited 20 and still not working.? Login and try changing the password yourself.

https://community.virginmedia.com/t5/Email/Email-accounts-locked-mailbox-unable-unable-to-access-ema...

Edit:
I think there might be three permutations of email issues here.?

1. Account is locked. Need to call Virgin to get it unlocked. At the same time, it seems the password needs to be changed.

2. Account is disabled. Need to call Virgin to get it enabled. No need for any password change.

3. Account is neither locked or disabled, but requires password change.? The sticky appears to work only for this case?


Lucky me has gone through all three variations in the last two weeks. 🙂

John_GS
  • 14.41K
  • 737
  • 1.34K
Forum Team
Forum Team
813 Views
Message 3 of 3
Flag for a moderator

Re: ‘No password provided for NTL World’

Hi Neilski64

 

Thanks for posting. My apologies for the email issue. Were you able to try the advice above? 

 

Let me know if you need further assistance.

 

Best,

 

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

0 Kudos
Reply