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No emails in folders

Joining in

All the emails in my folders going back years have disappeared, all folders are empty. How do I get these back?  Lots of important stuff in there


Alessandro Volta

If you have been using an email app, log into your webmail account with a browser and check all the folders there including junk/deleted etc.

If the emails are not visible there online, they have been deleted. Hopefully you will have kept backups of important documents. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Forum Team
Forum Team

Hi @Melatthedrive 👋.

Thanks for reaching out to us and welcome to the Community Forum. Apologises you have been having issues with your emails, we can certainly assist you. We would need to bring you in for a private message to discuss this and resolve. 


Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.