I've been without email access nearly 3 weeks with no solution yet, despite many phone calls as well as taking advice on this community forum, clearing caches and cookies, etc. Apparently my problem has gone to VM's IT department - and I can expect a response in 3 to 5 days time!!!!
There was a slight **bleep** of hope when some emails actually popped into my Apple Mail inbox this morning, but the joy didn't continue as my outgoing mail server wasn't working. Nor could I access emails on VM webmail, as get 'Forbidden' message everytime. I'm also utterly confused as to what password I should use now - every call I've made has asked me to change to a different one and none have worked or given me access.
Now, my husband's email access, which was working fine earlier today, is also down. He uses Apple Mail, which this evening has started asking for his password and won't accept the one he's always used. He can't log onto his VM's account either, as it won't accept his password or allow him to change it, stating his security answers are incorrect, when they are definitely correct.
I'm at a complete loss to know what to do next and feel quite desperate! We've been with VM for many years and expected this problem to be sorted long before now. Oh, and there's no reduction on our bill for not having our email service.
