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No emails for over 3 weeks

Joining in

Despite many calls and being given timescales for resolving, i am still unable to login to my email account on the Virgin media website. The problem is made worse in that the support person I speak to will not or cannot go into my account and see the same page that I see, where it would then be clear as to whats happening and see the same error message as me. As a result, I am asked to click on links that aren't there. Very frustrating


Very Insightful Person
Very Insightful Person

Can you post a redacted screenshot of the issue?

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Forum Team
Forum Team

Hi kendo49,

Thank you for your post. I'm very sorry you're unable to access your online account. 

I am happy to see what we can do to help. I will private message you now to confirm your details. 



Thank you for that information. We have now been advised that the known issue has been resolved. 

Can you confirm if you are still having an issue with this?