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No emails for a week!

Tried calling as the error message told me to and chose the option of a text message to be invited to an online chat which I never received!
Used my gmail to sign up to this community page but I need access to my ntlworld account please!

the error message when I try to login says:


Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit Call costs from other networks and mobiles vary.

tried that and failed! Help please!

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Re: No emails for a week!

Hi ginagodfrey,


Thank you for your post and welcome to the community. 


I'm very sorry to hear this. I will private message you now so we can look into this. 



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