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B1briggs
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No emails for 3 days

I have not been able to access my emails for 3 days. I have not changed my settings or password, everything is correct.

This is the error message. Sorry!Your mailbox is not available at the moment.
Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

This is not the first time this has happened and previously seemed to reset itself however never for this long. 

What is going on Virgin Media, I need my email account?

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MissPasko
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Re: No emails for 3 days

There have been issues for many email addresses in the past week or two.  The Forum Team (VM employees) will reach this thread as soon as possible as they work through the board in date order.  In the meantime, can you confirm you are a VM broadband customer, and the email address you are having trouble with is linked to the billing account when you sign in at my virgin media?  Don't post your email address or personal details, just facts.

The Forum Team have been advising these first steps:

"Have you changed your password through your online Virgin media account? Also we would recommend doing an anti virus scan on all devices that you are trying to access the impacted email account from.

You may also wish to check your auto forwarding and filter rules which may have been set up in your webmail.

Please try the above first and if you still require further assistance please come back to us and we can assist you further"


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Paul_DN
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Re: No emails for 3 days

Hi B1briggs,

 

 

Thank you for reaching out to us in our community, I am sorry to hear you have been unable to access your email account ,so I can help with this, I will send you an invite into a private chat, I will send this shortly, please click on the purple envelope to accept.

 

 

Regards

 

Paul.

B1briggs
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No email 5 days. Forbidden error

I have not had email access for 5 days now. First mailbox unavailable now forbidden error. Live chat have tried to sort but not fixed. Getting critical to have access now, beyond a joke. Please can you provide an update. 

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Paul_DN
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Re: No emails for 3 days

Hi Bridget,

 

 

Thanks for your details, I have reset this for you, please try again and then change the password so this doesn't happen again.

 

 

Regards

 

Paul