Not doing It quite yet as when I ring in I'm still getting that "sorry you're still getting problems with broadband in your area, etc, etc" and I'm hoping thats part of the problem. As I said I dread changing preferences as in the past It's been righted at their end, and not mine.
Right then, had another needlessly frustrating phone call to a rep in India who kept insisting my email account didn't exist, and so changing anything would be pointless (and who put the phone down on me half way through the conversation!) I took a chance and I rang back yet again and got a UK based rep who had a sense of humour and understood what I was trying to tell him! Huzzah!
He said that what the other women had said about my email account not existing was nonsense. I told him about the advice given to me on this forum and he first dismissed it, but after going off and talking to someone came back and did just that. LOL and so he remotely changed my password (which I've got to remember to alter again) and now It's working fine! Lets hope this lasts!
Was not happy when I found out that somebody in VM had taken It upon themselves to sign off my case regarding both my lack of emails and loss of broad band though even though neither had been working at that point. Great, so had put in yet another complaint about that one. lol
But thanks for the advice on here and from that UK VM phone rep who put things right and agreed the whole thing had been very poorly handled.