Virgin Media Community

[Blackthorn1]

I'm sorry, but I'm so damn fed up with this. Since Saturday evening I've barely had any broadband, and no email access whatsoever. They say they're working on it, but what gets me is the area I live in has been plagued with these issues on and off for ages now, and I'm heartily sick of it.

At least this time around they put up an automated message telling you It's them rather then what they normally do which is try and make out the problems with your computer. I can't even access mail online, and I've been told this state of affairs will go on until the 17th??? Dear god....I'm so sick of this.

[Blackthorn1]

Well still no access to emails. To say I'm disgusted with Virgin Media is an understatement right about now. 😞

[MissPasko]

Have  you tried this link? Most people can still get webmail.

https://mail2.virginmedia.com

[Blackthorn1]

Brilliant! Thanks for that! Now I wonder when any of It will ever reach my desktop on my computer?

[MonkeyGeorge]

I’ve been advised by the Twitter Team to watch this thread to see when my email issue will be resolved. I have had zero access since 5th June, including webmail. I am a VM customer.

Please can someone help me.

[MissPasko]

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@MonkeyGeorge wrote:

I’ve been advised by the Twitter Team to watch this thread to see when my email issue will be resolved. I have had zero access since 5th June, including webmail. I am a VM customer.

Please can someone help me.

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The forum team are supposed to respond to requests for help, but I'd watch in the thread you created yourself:

https://community.virginmedia.com/t5/Email/Ntlworld-emails-not-working/m-p/4005341#M174175

Can you post an update there, describing your situation at the moment. Give details of your device(s), programmes you use, any error message you get, but don't post any personal details.  I'm sure a moderator will bring it to the attention of the forum team.

Good luck.

[MonkeyGeorge]

Thank you. I’ve been waiting since 5th June 😞

[Blackthorn1]

Not receiving any message. It's just trying to connect to empty air, even though my broadband is finally back.

[MissPasko]

There is new official advice:

https://community.virginmedia.com/t5/Email/Problems-sending-email-using-a-mail-client/td-p/4007764

EDITED _ Graham_A has pointed out that this advice may not help in your situation.  I will let the Superusers and Forum Team advise you, my apologies for getting your hopes up!

[Graham_A]

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@MissPasko wrote:

There is new official advice:

https://community.virginmedia.com/t5/Email/Problems-sending-email-using-a-mail-client/td-p/4007764

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@MissPasko That new advice is specifically for those customers unable to send using email clients.  Blackthorn1 describes their issue as not being able to receive emails.  The new advice is for such customers to stick to separate posts for their issues to be investigated.