on 20-07-2022 08:58
Yesterday afternoon, email app on my mac stopped working, kept asking me to put in my password. Did that, nothing doing. Then tried logging in via Virgin Mail; first, I get a message that says "your mailbox is not available" and asks me to reset my password; when I click on that, I get a message that says, "we're doing some work on our site, we'll be back soon". But this is still happening, this morning. I am freelance, my income depends on my email. Can you URGENTLY let me know what's happening and how I can restore my email? thank you.
Answered! Go to Answer
on 20-07-2022 11:03
I tried that link before posting and again just now and it works for me, so there does not seem to be an general issue with the site.
Two things you could try:
Coenoby
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20-07-2022 10:32 - edited 20-07-2022 10:41
@AgentSam wrote:how I can restore my email?
You could try changing the password by signing in from this link https://my.virginmedia.com/home/signIn using the affected email address and existing password. That will take you to the relevant "My Virgin Media" account for that email address.
Then navigate to the "Account details" page by clicking on the "Update settings" tab and then "Account details". Scroll down that page and you will see a line to edit the password.
That should work whether the email address is your primary account or a secondary account.
if that still does not allow you to access the email account then post back here and, provided you are a VM broadband customer, one of the Forum Team (VM employees who support this forum) should be able to arrange to get the email account unlocked for you.
Coenoby
Edited to add:
In my opinion, VM email is about the last email service you should be using if you rely on an email account to make you living. Moving to any one of the many the dedicated email services available should be high on your list of things to do. https://www.lifewire.com/best-free-email-accounts
VM email is ok as a basic email account for light personal use but that's about it.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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on 20-07-2022 10:47
Hi
Followed that link and all I got was :
on 20-07-2022 11:03
I tried that link before posting and again just now and it works for me, so there does not seem to be an general issue with the site.
Two things you could try:
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 20-07-2022 11:06
Thanks. am a Broadband customer. Am on the phone to them now - well, hanging on, 9 mins so far...
on 21-07-2022 12:37
Hi @AgentSam
Welcome to the community.
Sorry to hear you weren't able to access you emails yesterday. I can see that you have been in contact with us yesterday. Was the agent able to resolve this issue for you?