No email for completing registration

[Lois24]

Hi! I am a new customer. I have tried to sign up for ‘my account’ for 3 weeks now, however it says I need to complete registration by clicking the link emailed to me. I have not received any email at all, even when I press the ‘resend’ button. Please help as I cannot finish setting up my account!

[Steven_L]

Hey @Lois24,

Welcome to the community and thanks for taking the time to post your issue on the forums.

I'm sorry that you haven't been able to get your account registered and not got your registration email. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.

Regards,
Steven_L

[Steven_L]

Thanks for trying that too @Lois24. 

I will need to log this with our IT support team to be looked into further, just one more thing, please can you send me a screenshot via private message of the error message that you're getting, so that I can pass this onto the support team. 

Regards,

Steven_L

[Steven_L]

Thanks for doing all the checks that I asked of you @Lois24 and I'm sorry that we are still in the same position as when we started. I have now logged this with our support team and I will be in touch with you as soon as I have any further updates from the team.

Regards,

Steven_L