Virgin Media Community

[Linebacker2]

As a VM customer using VM e-mail app, when I compose a new e-mail I do not get 'send' button at bottom of e-mail template so cannot send. Please advise. Thanks. Mark

[用心棒]

Try restoring the browser's default zoom setting; pressing Ctrl + 0 (digit zero) or similar key combination.

Should the issue remain then please provide a redacted screenshot, detail of operating system and browser.

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[Travis_M]

Hi @Linebacker2

Thanks for posting on our community forum

Sorry to hear about this, have you tried the above from 用心棒 - please let us know how you get on and we can investigate further from here.

Regards

[Linebacker2]

yes, repeatedly. How do I access VM Tech Support this urgent issue resolution ?

[用心棒]

Consider trying to maximise the window and / or resizing it to see if that makes a difference.

[Linebacker2]

Already tried. I am wasting no more time on this forum and have contacted VM Tech direct.

[用心棒]

Should the issue remain unresolved then consider using an email client as a workaround.

FYI: recommended settings are as follow:

Incoming (either IMAP or POP3)

Account type	IMAP		POP3
Username	richard.branson@virginmedia.com		richard.branson@virginmedia.com
Server port	993		995
Authentication	Password		Password
SSL/TLS	Yes		Yes
Server host	imap.virginmedia.com		pop3.virginmedia.com

Outgoing (SMTP)

Account type	SMTP
Username	richard.branson@virginmedia.com
Server port	465
Authentication	Password
SSL/TLS	Yes
Server host	smtp.virginmedia.com

[Source: Email settings change - Virgin Media Community - 3369438]

[David_Bn]

Do please keep us updated with any further information or advice offered from our technical support team @Linebacker2, and if you do need further assistance, we will be on hand to help where possible 

Kindest regards,

David_Bn

[Linebacker2]

Given up on VM. Am now using alternative.