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No confirmation email for verifying username and email address

Hello,

When I login I am presented with two prompts asking me to verify my Username and Email Address.

I navigated to my profile and it tells me that confirmation emails have been sent for both, however they've been sent back in 2015 and they've probably been deleted by now.

So I have requested new confirmation emails to be sent via My Profile page and clicking on "Send it again", however I am yet to receive any. I have also checked my spam folder and there is also nothing there from Virgin Media.

Can anyone help please?

Thank You.

Mark

 

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Re: No confirmation email for verifying username and email address

Hi thechickenadobo,

 

Thanks for your post and welcome to the community forums. Just to confirm, is your login email the same as your contacts email in your profile?

 

Cheers,

Corey C

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Re: No confirmation email for verifying username and email address

Hello,

No, my email is different.

Can I private message you the email linked to the Virgin Account?

Thanks

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Re: No confirmation email for verifying username and email address

Hi thechickenadobo,

 

I'll pop you over a PM so I can sort this out from the inside of your account for you.

 

Check out the purple envelope for a message from myself 🙂

 

Kind regards,

 

Beth

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