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strangeworlds
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No acess to ntlworld mailbox

no access to my email for 3 days and unable to talk to any at virgin who can tell me why.

i can log into my account through the web 

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Anonymous
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Message 2 of 6
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Re: No acess to ntlworld mailbox

are you still a VM broadband customer
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strangeworlds
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Re: No acess to ntlworld mailbox

Yes i am been a customer for over 20 years. First time i've had no access to emails. Just spoken to them and a fault ticket has now been raised

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Anonymous
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Re: No acess to ntlworld mailbox

cool is hte email linked to your current account or was it set up with a past account
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strangeworlds
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Re: No acess to ntlworld mailbox

Email is linked to the account. It is the original email i got when i joined NTL pre VM

hopefully this will be sorted out over night ref conversation with customer services. 

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Natalie_L
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Re: No acess to ntlworld mailbox

Hi strangeworlds, 

 

Welcome to the community 🙂 

 

I am sorry to read about the issues you have been experiencing with the email service. 

 

From reading your post, I see the team have raised this with IT on your behalf. I have tried to check on the ticket but unfortunately been unable to locate your account via the community details. 

 

Have you seen any progress with this? 

 

Nat 

Nat
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