Hi Zak_M,
I acquired a virgin.net email account about 20 years ago when Virgin made them available for free, without having to be a customer of theirs - I'm not a customer of Virgin Media now either.
While I understand that the company's outlook has changed and it probably sees little value in maintaining non-customer accounts, I was still receiving emails from them up to a couple of months ago in relation to the maintenance of my account (a message to reduce the size of my inbox, which I acted on). So it was reasonable to think that my virgin.net account was in safe hands.
I have no problem with moving to a different email account and Virgin Media deleting my old virgin.net one, however it couldn't be more inconvenient for that to happen with no immediate warning. I can't say whether I received an email from VM two years ago warning that my account would be deleted but all I needed was 2 days' notice to ensure that I saved my entire inbox and forewarned my contacts.
It's all about customer service. All I need is brief access to my virgin.net account. I look forward to a helpful response.
Thanks.
Michael