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animalal2001
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No access to my ntl email

I am not able to access my emails. Message says try again in an hour. That has been the situation since yesterday morning. Cannot find any help on this matter on virgin media page. Any ideas as prior to this I have been receiving emails with no problems for years.

Graham_A
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Re: No access to my ntl email

Help information posted as the first post in this forum: Email accounts locked, mailbox unable, unable to a... - Virgin Media Community - 4808847

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Hayley_S
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Re: No access to my ntl email

Hello @animalal2001,

Welcome back! Thanks for posting.

I am sorry to see that your NTL email is not working.

Do you have an active broadband account with us? 

Many thanks,

Hayley
Forum Team



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animalal2001
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Re: No access to my ntl email

Yes Haley I do. I have access to emails now but can’t access my mail on the website. I’m told it will be up to 5 days to sort.

alan

 

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Zach_R
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Message 5 of 11
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Re: No access to my ntl email

Hi @animalal2001,

Thank you for getting back to us on this, and apologies for our delayed response.

What happens when you attempt to access your email account via our website? Does an error message appear?

Thanks,
 



Zach - Forum Team


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animalal2001
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Re: No access to my ntl email

Hi I just get the message forbidden 

alan

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Serena_C
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Message 7 of 11
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Re: No access to my ntl email

Thanks for the details Alan, have you tried clearing your cache and deleting your cookies?

As it's been 5 days since you were unable to access your email on the website, how are things working for you now? Please do keep us posted 🙂

Kind regards,

Serena

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animalal2001
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Re: No access to my ntl email

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Travis_M
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Message 9 of 11
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Re: No access to my ntl email

Hi @animalal2001

 

Thanks for the reply!

 

Could you try and access your email via a different browser please? Let me know how you get on.

 

Regards

Travis_M
Forum Team



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animalal2001
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Message 10 of 11
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Re: No access to my ntl email

I have tried on my PC, iPad and iPhone all with the same message ‘Forbidden’.

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