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gwilson74
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No access to mailbox

I’ve had no access to my email account for 4 days. When will the issue be fixed?

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MissPasko
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Re: No access to mailbox

There have been issues for many email addresses in the past week or two. The Forum Team (VM employees) will reach this thread as soon as possible as they work through the board in date order.

In the meantime, can you confirm you are a VM broadband customer, and that the email address you are having trouble with is linked to the billing account when you sign in at my virgin media? Don't post your email address or personal details, just facts.

It will also help them to know what is occurring when you try to log in to your email?  Are there any error codes/messages?

The Forum Team have been advising these first steps:

"Have you changed your password through your online Virgin media account? Also we would recommend doing an anti virus scan on all devices that you are trying to access the impacted email account from.

Please try the above first and if you still require further assistance please come back to us and we can assist you further"

Use this link  https://mail2.virginmedia.com/  and reset your password by clicking on password in 'Forgotten your email or password'.  After things are fixed, you may also wish to check your auto forwarding and filter rules which may have been set up in your webmail.


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Megan_L
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Re: No access to mailbox

Hello Gwilson74,

Thank you for using the forums to get this issue with your emails sorted. I am sorry if its been frustrating you for some time. 

Can I ask what is occurring when you try to log in to your email? 

Are there any error codes/messages?

Thanks,

Megan_L

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