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No access to emails AGAIN:(

jelly7
Joining in

on ‎19-07-2023 10:51

Hi all,

 

About mid afternoon yesterday my access to my virgin.net email went down again. I can't access via Outlook or via myvirginmedia website and webmail. On the webmail / myvirginmedia / mail.virginmedia it comes up with a message that my email account has been blocked. This is after only having access to my emails after almost a month of it being down. Please can someone help!!!

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2 REPLIES 2

Graham_A
Very Insightful Person
Very Insightful Person

on ‎19-07-2023 11:01

Have you followed the detailed instructions set out in the mailbox locked on screen message?

Wait 30 minutes after changing the password and generating an app password before trying to access the account again.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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jelly7
Joining in
In response to Graham_A

on ‎19-07-2023 12:32

Yup tried this. No luck:(

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