My wife, Brenda Wilson who is named as a joint customer on our account No. [REMOVED] cannot access her email inbox. She has been in contact with Hayley_S who has asked me to post this query on behalf of my wife. If possible I give you permission to communicate direct with wife to assist in solving this problem. If that is not possible please advise me. Many thanks Richard Wilson
[MOD EDIT: Personal and private information has been removed from this post.]
Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.
If that hasn't unlocked your account after waiting 15 minutes post back and the VM Forum Team should be able to help you further.
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