Menu
Reply
Keany19
  • 19
  • 0
  • 0
Joining in
542 Views
Message 1 of 4
Flag for a moderator

No access to email for 7 days

I have had no access to my emails since Thursday using outlook on computer and many apps on my iPhone. Just keeps telling me I cannot connect to the server. 
been onto the chat 4 times who have told me it will be fixed within 24 hours, then 2 hours the next dsy as it was a priority but still no access. 
I cannot access webmail as since I migrated my account from my dads old vm account in 2019 when he cancelled his services (so I could keep my email address) I’ve never been able to register again so cannot log into virgin media or webmail.

starting to get annoyed now as going into day 7 of no emails most of which are important. 

0 Kudos
Reply
Hayley_S
  • 3.9K
  • 129
  • 257
Forum Team
Forum Team
466 Views
Message 2 of 4
Flag for a moderator

Re: No access to email for 7 days

Hello @Keany19,

 

Welcome back to the community page, thank you for posting on here.

 

I am sorry to see your email is not working.

 

Are you the account holder to the Virgin Media account now?

 

Many thanks,

 

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Keany19
  • 19
  • 0
  • 0
Joining in
452 Views
Message 3 of 4
Flag for a moderator

Re: No access to email for 7 days

Hi Hayley 

yes I am the account holder. 

0 Kudos
Reply
Gareth_L
  • 9.87K
  • 556
  • 1.1K
Forum Team
Forum Team
423 Views
Message 4 of 4
Flag for a moderator

Re: No access to email for 7 days

Hello Keany19

Thanks for replying

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L
 

0 Kudos
Reply