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No NTLworld email access online

Dansmith1976
Joining in

When I try to log on to my ntlworld email address it says that it is not available and recommends that I change my password. I have done this and it still says the same thing. Can you help please?

5 REPLIES 5

Joseph_B
Forum Team
Forum Team

Hey @Dansmith1976,

Welcome to the Community Forums and thanks for the post.

Sorry to hear you're having this issue, can you confirm for me is this error appearing when you try log in via a Client or from our webpage? Also can you confirm if you currently still have an active Virgin Media account?

Thanks. Joe

Dansmith1976
Joining in

Hi, Yes I do. 

I think my emails have been hacked as I have had a blackmail letter, also my facebook and ebay has been taken over. I can't get into the account online to change passwords

Also it is on the website as my ipad has been comprimised

Hi @Dansmith1976 

Thanks for coming back to us.

I'll send you a PM now to assist further.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

John_GS
Forum Team
Forum Team

Thanks for joining us on PM @Dansmith1976 and allowing us to sort this for you.

Please do pop back to the Community should you ever need further help.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill