No Email

[Coulterman17]

My wife has had no email since May 30th on her Ipad following  supposedly urgent works by Virgin. Virgin says they are working hard to fix the problem but how long are customers to wait? Are they waiting to people to get fed up complaining and just accept thepoor service. They are quick enough to put up their prices but no word of compensation for the rubbish service. I take it I am entitled to cancel my contract with no penalty considering they are not supplying the sevice that I am paying for?

[Matthew_ML]

Hey Couterman17, thank you for reaching out and I am sorry you are having some issues with the email.

Our email is also a free service.

We are aware that some customers are experiencing issues with their email service and are very sorry for the inconvenience this is causing. Our teams are working flat out to fully restore all emails as soon as possible. Cheers