Hi, all. I'm relatively new to this community and I am speaking on the behalf of a family member. As of 2003they have been unable to access their Virgin Media Mail address, being told to check back in an hour, and coming back to find that nothing has changed. I'm not sure why this is but it recently came back to light due to being hacked and having to deal with Virgin Media Customer Service once again.
They would like to be able to access their email address.
Welcome to the Community Help Forums - I love your Frieza profile photo!
Thank you for getting in touch with us regarding your family members issue with accessing their email address, just to confirm this is an ntlworld email address your family member has been unable to access since the year 2003?
What is happening when they try to access their email - is the password invalid? Is there an error message displayed on the screen? What browser / webclient are they using to access their emails?
Once we have a few more details I can look into the issue further for you Gorlick 🙂