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Philosophico
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No Email Access for a Week

I still have no access to my email accounts after one week.

Webmail simply says'mailbox unavailable, try later'.

Spoke to customer services a few days ago who said I should have received a letter how to reactivate my emails. I have received no such letter.

Customer services was unable to reactivate my account. However, I read of users having their emails reactivated when posting via this forum (strange why someone on the phone cannot do it).

I have several extra email addresses atached to my primary address and none of these are working either.

I've changed passwords etc but still cannot access emails.

Have sat on the 'live chat' every day this week but cannot get a response. The service just drops out.

HELP

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Philosophico
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Message 2 of 12
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Re: No Email Access for a Week

It's magic.

email access has resumed!

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Tom_F
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Message 3 of 12
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Re: No Email Access for a Week

Hi Philosophico, thanks for getting in touch.

 

Sorry for the problem you had accessing your emails - but I'm happy to hear it seems to have resolved itself.

 

Please let us know if you have any more issues and we'll help as best we can.

 

Tom 

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Philosophico
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Message 4 of 12
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Re: No Email Access for a Week

I spoke too soon!

Receiving ok, but cannot send any emails. Checked smtp settings and passwords etc, but no joy on ipads, imacs, iphones or non-apple devices.

still need help!

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Emily_G
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Message 5 of 12
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Re: No Email Access for a Week

Thanks for the update Philosophico.

 

I'll pop you over a private message now so we can go through and investigate further.

 

Thanks, Emily.

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Philosophico
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Re: No Email Access for a Week

Any further developments today?

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Philosophico
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Message 7 of 12
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Re: No Email Access for a Week

Anyone, anything?

Still not received the letter that Customer Services said was in the post.

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Jodi_S
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Message 8 of 12
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Re: No Email Access for a Week

Hi Philosophico,

 

Sorry you have not had a reply to your question, Emily is not available today so we can get this chased for you when she returns tomorrow.

 

Sorry for the time taken to respond but we are working to get a resolution on this for you.

 

We will be back in touch shortly.

 

Kind regards Jodi.

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Philosophico
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Re: No Email Access for a Week

Appreciate the update, thank you.

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Jodi_S
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Re: No Email Access for a Week

You're most welcome Philosophico,

 

As soon as Emily responds we will come back with an update on what we can do going forward.

 

Have a lovely evening,

 

Kind regards Jodi

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