Virgin Media Community

[sophie100]

24th August 2021. No access to webmail. Emails generally not downloading to my email client inbox.

Just me, or is this a general issue in the BN2 area?

[Paulina_Z]

Hi @sophie100,

Welcome back to our Community Forum! Thank you for your post, and I'm sorry to hear that you're experiencing some ongoing issues with your email!

Can you tell us what error message you're getting when you try to access your emails please?

Have you tried to reset your email password by clicking on the "Forgotten Password" option? Please change your password to something new and wait at least 10 minutes before trying to access your account.

Please keep me updated on how you get on.

Thanks! 🙂

[sophie100]

Now resolved via 150. Thank you nonetheless for getting back to me.

[David_Bn]

Thanks for the update @sophie100,

We're pleased to hear you now have access to our web mail services.

Do feel free to come back to us if you have any further service issues

Kindest regards,

David_Bn