Virgin Media Community

[Hut]

I have changed my email account & user name, but I am unable access the new email account to verify username.

please advise

thanks

[Graham_A]

If you mean you have used the change username option for a VM email address then the new username has to be a third party email address that you already have access to.  It cannot be another Virgin media email address.  Changing the username does not change the underlying email address.

You can cancel the process by signing back into My Virgin Media with the original username and password.

[Hut]

thanks for you help Graham_A I have cancelled the requst.